Refund Policy
A legal disclaimer
Refund Policy
At Harmony Haven Home Care, we are committed to providing compassionate, high-quality non-medical home care services. Due to the nature of our services, we maintain the following refund policy:
Service Payments
Payments for services are due as agreed upon in the client service agreement. Services that have already been provided are non-refundable.
Cancellations
Clients must provide at least 24 hours’ notice to cancel or reschedule a scheduled service. Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee.
Missed Visits
If a caregiver arrives at a scheduled time and the client is unavailable or unable to receive services, the visit may be considered a completed service and may not be eligible for a refund.
Prepaid Services
If services are prepaid and need to be canceled before being rendered, eligible refunds will be reviewed on a case-by-case basis and may be subject to administrative fees.
Service Concerns
If you are not satisfied with the services provided, please contact us promptly. We are committed to addressing concerns and working toward a resolution.
Contact Us
If you have any questions about this Refund Policy, please contact us through our website at harmonyhavenhc.org.
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This policy is subject to change at any time without prior notice.